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Technical Support Engineer

Technical Support Engineer

Would you like to be a part of a small team in a startup with an incredible growth record, where you will have a big impact on the business and shaping the company’s future? Then you've reached the right spot!

Remote

Who you Are

We’re looking for friendly people who are self-motivated and willing to learn. Since we work remotely, you will be given a lot of freedom. That, of course, comes with a responsibility to making sure that you’re doing things that are valuable.

What you’ll do

You will work with technical support and help our customers with various tasks. Technical Support Engineer Some of the tasks we see that your role could include are:

  • Answer questions from customers regarding technical support issues and help the sales team with questions regarding technical issues, when on-boarding new customers.
  • Work with the technical support and development teams and identify issues that customers are having with our products.
  • Remedy issues identified by customers and internal teams in regards to technical systems and infrastructure.
  • Work on capacity planning for all our cloud products.
  • Participate in on-call rotation.
  • Work proactively and identify issues that can be avoided through different types of automation.
  • Suggest and develop new metrics and statistics for our technical systems.

All of the above will of course be done with the help and support of the rest of the team. Furthermore, this is a position with great opportunities for the right person, and we encourage all employees to shape their own roles (we highly believe in intrapreneurship). Therefore, you will have the autonomy to decide how your own role and tasks develop within your area of responsibility.

What we do

84codes is a Swedish tech company founded in 2012, dedicated to simplifying cloud infrastructure for developers. We provide a set of high quality cloud-hosted open source services via: CloudAMQP, focusing on RabbitMQ and LavinMQ. By doing so, we are helping thousands of companies to build distributed systems that process millions of messages per second over the Internet. But above all, we help developers to focus on building new applications and not having to spend time on managing their specialized servers.

Currently, we’re running many thousands of servers, in several different clouds around the world, helping more than 3,900+ happy customers in over 95 countries. Our customers span from startups like to large Fortune 500 enterprises. Visit our website to learn more about us.

Visit 84codes.com to learn more

Who we are

Our team consists of 40 humble, helpful, creative, and friendly people. We genuinely care about one another and that is how our team-oriented culture is shaped. We have an open and flat organizational structure where everyone’s opinion matters. Our philosophy is collaboration-focused, customer-oriented, and flexible. We're bootstrapped, fast-growing, and have been profitable since year one. We have some offices spread out around the globe, but the entire team is free to work remotely from wherever they choose.

Psst... Meet your future team members by checking out "About" or head over to the "Blog" to see what it's like to be part of the team.

About - Meet the 84codes team Blog - Working at 84codes

What we offer

You would be part of a small team in a startup with an incredible growth record, which means that you will be a big part of shaping the company’s future. We are all about offering our employees freedom over their own time. Which means that all employees are totally in charge of their own schedule. You’re free to work from wherever you want at the times that suit you best. We trust our employees that they're engaged and are enjoying their work they're performing so no babysitting is needed.

Work Where You Want - 84codes

Work Where You Want

We have a remote-first culture. We overcome remote challenges through transparency, trust, and everyday communication through Slack.

Learning & Development - 84codes

Learning & Development

We value a team that’s always eager to be better. Want to attend a conference or seminar that interests you? Let us know. We invest in our people to give them a chance to learn and expand their skills.

Flexible Vacation Time - 84codes

Flexible Vacation Time

Rest is healthy and unlocks creativity. Sometimes you need to relax and spend time with friends and family for a while. Just inform others when you are on vacation and come back invigorated.

Awesome Workaways - 84codes

Awesome Workaways

We are a remote team, but we like to come together a couple of times per year and work, hang out and go on adventures together. On previous team trips we have visited the Swedish mountains and archipelago, to mention a few places.

Custom Work Stations - 84codes

Custom Work Stations

You are free to choose your own gear. Windows or MacOS? One or two screens? Four screens, really?! Weird, but no one will judge you. Just decide for yourself and send us the bill.

Wellness Reimbursement - 84codes

Wellness Reimbursement

Like to exercise your muscles as much as your brain? We want our employees to stay energetic. Therefore, we're providing an annual reimbursement that you can use for whatever fitness activity you might like.

Occupational Pension - 84codes

Occupational Pension *

It's never too early to start saving for the future. That’s why we cover our employees with a great retirement plan.

Insurance Cover - 84codes

Insurance Cover *

In the case you get sick or happen to be in an accident, we got you covered through a personal accident insurance, as well as a private health insurance.

*This perk is valid for full-time employees in Sweden. If you happen to be a citizen of another country, we are happy to accommodate this perk so that it suits your country’s laws and regulations.

General Information

Starting Date We are flexible regarding the starting date.
Location Our team works remotely, which means that you can work from anywhere you want (our day-to-day communication are held through Slack).
Application Deadline We have no deadline for the application since we are flexible regarding the starting date.
Contact Feel free to send an email to jobs@84codes.com if you have any questions.

Apply Now

If this position sounds interesting, please send a few words about yourself to jobs@84codes.com and we take it from there.